Glasgow Cross Music

CLICK and COLLECT in store NOW AVAILABLE

 

Terms & Conditions

 

The terms and conditions set out below apply to all orders placed with glasgowcrossmusic.com is a trading web site for Tron Pawn Ltd, 15 Saltmarket, Glasgow G1 5NA and supersede all other Terms & Conditions. By using this site, you accept and agree to abide by all the terms and conditions contained within. Do not use this site if you do not accept and agree to these terms and conditions. The terms and conditions may vary from time to time without prior notice.

1. Pricing Policy

All prices quoted are in £ Sterling and are exclusive of Carriage.

Carriage is charged extra and will be added during the checkout phase.

Rates:

UK mainland orders small parcel £1.99

UK Mainland orders medium parcel £2.99 - £4.99

UK Mainland orders large parcel £9.99

UK Mainland orders heavy (above 6.5kgs) £14.99

International Shipping please ask for quotation.

International Orders over £1000 in value may be subject to additional charges

2. Payment Terms

Payment for orders shall be by credit or debit card

3. Orders

An order is only accepted when the goods are dispatched

4. Shipping

Delivery will be by Parcelforce recorded delivery

UK delivery will endeavour to be within 2 working days where possible

International shipping should be within 5 working days.

All delivery times given must be treated as estimates only. No liability is accepted for any loss arising from delay or error in the delivery of goods.

5. Click and Collect in a few easy steps from 3, Trongate, Glasgow G1 5EZ

  1. Choose your desired items and click "Purchase"
  2. Complete Billing Information
  3. Under "Shipping Options" select "Click and Collect (Glasgow Store)"
  4. Complete your purchase.
  5. Your order will be confirmed and available to collect in store within 2 hours during opening hours.
  6. Bring confirmation email with you as proof of purchase.
  7. Opening Hours Mon-Fri 10am-5.30pm, Sat 10am-5pm & Sun 11am-4pm

6. Returns Policy

Right of cancellation. If you do, these are the terms which apply:

.1 You must tell us you wish to cancel within 7 days of your receipt of the Goods;

.2 The Goods must be returned to us within 21 days of your telling us you wish to cancel:

.a with both goods and all packaging in their original condition;

.b securely wrapped;

.c including our delivery slip;

.d at your risk and cost.

.e Goods must Not have been used we will check for micro scratches upon return

.3 After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;

.4 We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

6. Claims

Claims arising from damages, delay or partial loss in transit must be made in writing and received by the company within seven days of delivery.

7. Liability

To the fullest extent permitted at law, neither glasgowcrossmusic.com, Tron Pawn Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

8. Complaints Procedure

Should you wish to make a complaint, please do so by filling out an enquiry form found on our contacts page, alternatively contact our Customer Services by telephone 0141 553 1553. We will endeavour to respond by e-mail or telephone within a maximum 5 working days. 

You may also contact us by post. 3 Trongate Glasgow G1 5EZ

If you decide to refer your complaint to the Financial Ombudsman Service after we have issued our Final Response, you should do so within 6 months of the date on our Final Response Letter.

The Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Enquiries: 0800 023 4567
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk

9. Governing Law

These terms and conditions will be interpreted and construed in accordance with the laws of Scotland and will be subject to the non-exclusive jurisdiction of the Scottish Courts.